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IT Help Desk Training

Jul/2024 28 lessions English

Professional IT Help Desk Training

Get the Help Desk training that employers want!

This industry-leading IT Help Desk Training course will give you the necessary skills to provide technical assistance and support to internal and external customers. The curriculum is designed to cover all essential aspects of help desk operations, focusing on troubleshooting techniques, communication skills, ticketing systems, and various software and hardware support. By the end of this course, you will be equipped with the knowledge and skills to resolve IT-related issues and deliver high-quality service efficiently.

What You Will Learn

  • Introduction to IT Help Desk
  • Communication Skills for IT Help Desk
  • Introduction to Computer Hardware
  • Introduction to Computer Software
  • Network Basics for IT Help Desk
  • Understanding IT Ticketing Systems
  • Security Basics for IT Help Desk
  • Remote Support and Tools
  • Advanced Troubleshooting Techniques
  • IT Help Desk Best Practices


This Course Includes

  • Certificate in IT Help Desk Training
  • 30-day money-back guarantee
  • 100% Online
  • Immediate start
  • Study at your own pace
  • Lifetime course access
  • Straightforward easy to understand lessons
  • Instructor help
  • Case Study and Examples
  • Course notes and downloads


Industry-recognized Training Certificate

Who Should Take this Course?

This IT Help Desk Training Course is tailored for aspiring IT Help Desk Technicians considering a career in IT support, current IT professionals seeking to advance their skills or transition into help desk roles, and non-technical professionals involved in IT operations who need to understand the fundamentals of IT support. This includes individuals from various backgrounds, such as team leads, project managers, and product managers, who regularly interact with IT support teams.

It’s also beneficial for small business owners or entrepreneurs managing their IT infrastructure, providing a solid understanding of troubleshooting, customer service in IT, and IT best practices.

Have a Question?

If you have questions about this course, please contact or email satoms support.


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