IT Help Desk Training
Professional IT Help Desk Training
Launch your IT career with Help Desk skills in high demand! Get trained and start today.
This industry-leading IT Help Desk Training course will give you the necessary skills to provide technical assistance and support to internal and external customers. The curriculum is designed to cover all essential aspects of help desk operations, focusing on troubleshooting techniques, communication skills, ticketing systems, and various software and hardware support. By the end of this course, you will be equipped with the knowledge and skills to resolve IT-related issues and deliver high-quality service efficiently.
Learning Objectives
- Introduction to IT Help Desk
- Communication Skills for IT Help Desk
- Introduction to Computer Hardware
- Introduction to Computer Software
- Network Basics for IT Help Desk
- Understanding IT Ticketing Systems
- Security Basics for IT Help Desk
- Remote Support and Tools
- Advanced Troubleshooting Techniques
- IT Help Desk Best Practices
This Course Includes
- Certificate in IT Help Desk Training
- 60-day money-back guarantee
- 100% Online
- Immediate start
- Study at your own pace
- Lifetime course access
- Straightforward easy to understand lessons
- Instructor help
- Case Study and Examples
- Course notes and downloads
Geri Emmanuel11 November 2024 It has been great. i have studied CCTV install & Maintenance, VSAT installation and commissioning & Finally Oil & Gas. The knowledge gained has given me valuable experience. The courses are easy instructor lead with clear content. i have also forwarded and recommended colleagues to do so at the same note. Anthony Baker28 October 2024 Great Course, full of valuable information Andre Nzolameso17 July 2024 I have done VSAT training in good condition and I am satisfied with manything learn in this course and hope I will be able to enroll to another. Raj Ramlagan1 December 2023 Satoms is very helpful to understanding fundamentals of satellite communications including ground station design, forward and return links and their associated modulation/demodulation and coding methods. Highly recommend their training modules. Petri Heinikoski1 December 2023 Very comprehensive courses and great value for money. Aqib Javed78615 November 2023 Great Learning Tutorial STANSLAS GANDA13 November 2023 VSAT certificate gives rich skills in VSAT installer to manage, maintain Vsat Internet. It gives skills to work with different models of Vsat devices and how to configer them step by step. I like Satoms, i came to know VSAT network through you. Yenebeb “Yenna” Simur11 November 2023 one of the best site to learn and explore radio communication , VSAT and a verity of trainings which is prepared by experts of the subject . Joel Shisso28 September 2023 Great course to do I highly recommend it for everyone Christophe Barbier29 July 2023
Industry Recognized Training Certificate
Who Should Take this Course?
This IT Help Desk Training Course is tailored for aspiring IT Help Desk Technicians considering a career in IT support, current IT professionals seeking to advance their skills or transition into help desk roles, and non-technical professionals involved in IT operations who need to understand the fundamentals of IT support. This includes individuals from various backgrounds, such as team leads, project managers, and product managers, who regularly interact with IT support teams.
It’s also beneficial for small business owners or entrepreneurs managing their IT infrastructure, providing a solid understanding of troubleshooting, customer service in IT, and IT best practices.
Have a Question?
If you have questions about this course, please contact or email satoms support.
All Data About the Course
IT Help Desk Training

Master IT support skills with our professional IT Help Desk Training Course. Ideal for beginners and professionals.
Course Provider: Organization
Course Provider Name: Satoms
Course Provider URL: https://satoms.com
Course Mode: Online
Course Workload: PT10H
Duration: PT10H
Repeat Count: 1
Repeat Frequency: Daily
Course Type: Paid
Course Currency: USD
Course Price: 149.00
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