IT Help Desk Training

Instructor

Satoms

IT Help Desk Training $99

Welcome to the IT Help Desk Training!

This comprehensive IT Help Desk Training course will empower participants with the necessary skills to provide technical assistance and support to internal and external stakeholders. The curriculum is designed to cover all essential aspects of help desk operations, focusing on troubleshooting techniques, communication skills, ticketing systems, and various software and hardware support. By the end of this course, participants will be equipped with the knowledge and skills to resolve IT-related issues and deliver high-quality service efficiently.

What You Will Learn

Introduction to IT Help Desk
Communication Skills for IT Help Desk
Introduction to Computer Hardware
Introduction to Computer Software
Network Basics for IT Help Desk
Understanding IT Ticketing Systems
Security Basics for IT Help Desk
Remote Support and Tools
Advanced Troubleshooting Techniques
IT Help Desk Best Practices

This Course Includes

Certificate in Leading People and Teams
30-day money-back guarantee
100% Online
Immediate start
Study at your own pace
Lifetime course access
Straightforward easy to understand lessons
Instructor help
Case Study and Examples
Course notes and downloads

Industry-recognized Training Certificate

Who Should Take this Course?

The IT Help Desk Training Course is tailored for aspiring IT Help Desk Technicians considering a career in IT support, current IT professionals seeking to advance their skills or transition into help desk roles, and non-technical professionals involved in IT operations who need to understand the fundamentals of IT support. This includes individuals from various backgrounds, such as team leads, project managers, and product managers, who regularly interact with IT support teams.

It’s also beneficial for small business owners or entrepreneurs managing their IT infrastructure, providing a solid understanding of troubleshooting, customer service in IT, and IT best practices.