Incident Investigation and Root Cause Analysis Training

This self-paced Satoms course teaches supervisors, safety staff, managers, contractors, and technical teams how to investigate workplace incidents using a structured, evidence-based process. Learners practice responding safely, preserving evidence, interviewing witnesses, documenting facts, building timelines, identifying direct causes and contributing factors, and applying root cause analysis tools such as 5 Whys and fishbone diagrams. The course emphasizes learning, prevention, system improvement, and clear reporting instead of blame, making it suitable for U.S. workplaces that need practical incident investigation capability.

What You Will Learn

• Explain the purpose and scope of incident investigations
• Respond safely and protect people, property, and evidence
• Report incidents, near misses, hazards, and unsafe conditions correctly
• Collect evidence, interview witnesses, and document facts
• Build incident timelines and separate facts from assumptions
• Identify direct causes, contributing factors, and root causes
• Use 5 Whys and fishbone diagrams for root cause analysis
• Develop, track, verify, and communicate corrective actions

Who This Course Is For

• Supervisors and team leaders
• Safety officers and HSE coordinators
• Operations, site, project, and facilities managers
• Maintenance, warehouse, logistics, construction, telecoms, utility, and field service supervisors
• Small business owners and workplace managers
• Contractor managers, contractors, and subcontractors
• HR, compliance, risk management, and safety committee staff
• Employees involved in incident reporting or workplace safety investigations

Course Benefits

• Improves consistency and confidence in workplace investigations
• Supports OSHA-aligned safety management practices and internal compliance
• Helps reduce repeat incidents through stronger corrective actions
• Builds a prevention-focused culture instead of a blame-focused response
• Provides practical tools for technical and field-based work environments

Assessment and Certificate

A knowledge check covering safe response, reporting, evidence, interviews, timelines, root cause analysis, corrective actions, and follow-up verification.

Pass mark: 80%

Requirements

• Basic understanding of workplace safety responsibilities
• Access to company incident reporting procedures, if available
• Ability to read workplace forms, photos, diagrams, and statements
• No prior investigation experience required