This self-paced Satoms course teaches supervisors, safety staff, managers, contractors, and technical teams how to investigate workplace incidents using a structured, evidence-based process. Learners practice responding safely, preserving evidence, interviewing witnesses, documenting facts, building timelines, identifying direct causes and contributing factors, and applying root cause analysis tools such as 5 Whys and fishbone diagrams. The course emphasizes learning, prevention, system improvement, and clear reporting instead of blame, making it suitable for U.S. workplaces that need practical incident investigation capability.
Based on 328 learner reviews
Course Level: Beginner to Intermediate
Course information last reviewed: July 2026
What You Will Learn
- Explain the purpose and scope of incident investigations
- Respond safely and protect people, property, and evidence
- Report incidents, near misses, hazards, and unsafe conditions correctly
- Collect evidence, interview witnesses, and document facts
- Build incident timelines and separate facts from assumptions
- Identify direct causes, contributing factors, and root causes
- Use 5 Whys and fishbone diagrams for root cause analysis
- Develop, track, verify, and communicate corrective actions
Who This Course Is For
- Supervisors and team leaders
- Safety officers and HSE coordinators
- Operations, site, project, and facilities managers
- Maintenance, warehouse, logistics, construction, telecoms, utility, and field service supervisors
- Small business owners and workplace managers
- Contractor managers, contractors, and subcontractors
- HR, compliance, risk management, and safety committee staff
- Employees involved in incident reporting or workplace safety investigations
Course Benefits
- Improves consistency and confidence in workplace investigations
- Supports OSHA-aligned safety management practices and internal compliance
- Helps reduce repeat incidents through stronger corrective actions
- Builds a prevention-focused culture instead of a blame-focused response
- Provides practical tools for technical and field-based work environments
Assessment and Certificate
A knowledge check covering safe response, reporting, evidence, interviews, timelines, root cause analysis, corrective actions, and follow-up verification.
Pass mark: 80%
Requirements
- Basic understanding of workplace safety responsibilities
- Access to company incident reporting procedures, if available
- Ability to read workplace forms, photos, diagrams, and statements
- No prior investigation experience required
IAIdris Abubakar4 September 2026Google★★★★★
Satoms provides great training and support for Starlink installation in Nigeria. The team is professional and helpful. Highly recommended for anyone looking to become…Read full review
Satoms provides great training and support for Starlink installation in Nigeria. The team is professional and helpful. Highly recommended for anyone looking to become a certified Starlink reseller/installer.
GGGeorge Gates1 December 2025Google★★★★★
This course was well put together and easy to follow. I would recommend it for any IT network staff. Great support for veterans
NANana Appiah25 February 2025Google★★★★★
I was enrolled on the complimentary LTE Fundamentals Training Course, good course completed the LTE Fundamtals test passed. The information on LTE was clear…Read full review
I was enrolled on the complimentary LTE Fundamentals Training Course, good course completed the LTE Fundamtals test passed. The information on LTE was clear ans very layout.
SLStanley Lim6 February 2025Google★★★★★
The contents of courses are comprehensive and detailed, equipping individuals with the skills necessary for their profession.
KBKirk Brotherton1 February 2025Google★★★★★
I’ve found SATOMS very easy to use thus far - having a flexible timeframe for completion has allowed me to work on my VSAT…Read full review
I’ve found SATOMS very easy to use thus far - having a flexible timeframe for completion has allowed me to work on my VSAT Course when time permits, which works great for me as I work 9 to 5. Looking forward to completing my course and becoming qualified in my chosen field(s). Thanks SATOMS!
ABAugustin Bernard16 January 2025Google★★★★★
Personal Experience: As someone who has completed the Fundamentals of LTE Technology training, I found the course to be incredibly informative and engaging. The…Read full review
Personal Experience: As someone who has completed the Fundamentals of LTE Technology training, I found the course to be incredibly informative and engaging. The content was straightforward and easy to understand, making it accessible for beginners while still providing valuable insights for more experienced learners. Overall, the training provided a comprehensive overview of LTE's purpose, historical context, and its pivotal role in modern telecommunications. It equipped me with the knowledge and skills needed to appreciate the significance of LTE and its impact on the industry. Personal Experience: As someone who has completed the Fundamentals of LTE Technology training, I found the course to be incredibly informative and engaging. The content was straightforward and easy to understand, making it accessible for beginners while still providing valuable insights for more experienced learners. Overall, the training provided a comprehensive overview of LTE's purpose, historical context, and its pivotal role in modern telecommunications. It equipped me with the knowledge and skills needed to appreciate the significance of LTE and its impact on the industry. Additionally, the training has prepared me for career advancements by enhancing my understanding of the technology and its applications, making me more competitive in the job market.
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Frequently Asked Questions
What will I learn in this course?
How to investigate workplace incidents using a structured, evidence-based process: respond safely, preserve evidence, interview witnesses, document facts, build timelines, identify direct causes and contributing factors, and apply root cause analysis tools such as 5 Whys and fishbone diagrams.
Who is this course for?
Supervisors and team leaders; safety officers and HSE coordinators; operations, site, project, and facilities managers; maintenance, warehouse, logistics, construction, telecoms, utility, and field service supervisors; small business owners and workplace managers; contractor managers, contractors, and subcontractors; HR, compliance, risk management, and safety committee staff; and employees involved in incident reporting or workplace safety investigations.
Do I need prior investigation experience to take this course?
No. The course states that no prior investigation experience is required.
How is the course assessed and what is the pass mark?
Assessment is a knowledge check covering safe response, reporting, evidence, interviews, timelines, root cause analysis, corrective actions, and follow-up verification. Pass mark: 80%.